Phone rings “Aldershot eyecare” “hi can I have the number for your Farnborough shop” “yeah its…” “Wait I haven’t got a pen!(he snaps as if I was being dumb and could see that he didn’t have a pen)” “Ok” “ill go get one….. (2 mins later)….. nope I cant find one” “um well do you recon you can rem….” “Hang on there might be one up staires….(goes off again for a full 5 mins im just about to hang up) found one it doesn’t work very well but think I can use it” “right (I have to repeat the number menny times some times due to his stupidity and some due to the aforementioned reliability issues of the pen)” “bye”  30 seconds later the phone rings “Aldershot eyecare” “that the Farnborough shop” “no this is Aldershot” “well I just got given this number and told its Farnborough” “it was me that you where speaking to, remember you called me and didn’t have a pen ready” “you gave me this number” “no I didn’t. you called me and I gave you Farnborough’s number and you wrote it down” “that’s what I dialled” “you cant have…. I sagest you try calling it again”