Refund

A man walks in

“hello how can I help you?”
“I want a refund”
“ohh right… what for”
“a sight test”
“you want a refund for a sight test?”
“you owe me £24 plus the cost of a voucher”
“umm… let me just get your record out….. its says here sir you haven’t had a test or any glasses from us since 2007”
“yes”
“I don’t think I understand you sir”
“well I got a letter saying a was on income support so you owe me…..”
“sir if you where on income support at the time we would have checked your entitlement letter and made sure you got what you where entitled to…. Infact here is a had written note from my boss saying you failed to produce any proof of benefits you where receive so you where not entitled to anything”
“well im on benefits so I want my money back”
“you want your money back of a sight test and glasses you had over 3 years ago?”
“yes”
“well technically you need to try to claim your money back from the nhs… and im sorry to tell you this but I wouldn’t hold up much hope. The system has changed as has the entitlements. And it was over 3 years ago. If it was 3 weeks ago you may have some luck but 3 years…”
“so your not going to give me the money”
“umm no. it’s the ns you need to speak to and I really don’t think you’ll get any money back. Look you are due an new test now and it will be on the nhs so why don’t you have a new one and then if you need a change of prescription they will raise a voucher and that will pay for your lenses so you will be up to date.”
“No I want a refund from you”
“well sir that just not possible as I have not supplied you with anything faulty or returnable. Ill phone the nhs for you and see what they will do”
“go on then”

bring bring

“nhs PCT”
“hello I have a patient that wishes to claim back the cost of there eye exam and the value of a optical voucher”
the woman loudly sighs then asks the customers name and details…
“what was the date of the test?”
“2007”
“what?”
“umm yeah the test was 2007”
“ HAHAHAHAHA….. you have a nutter with you don’t you… tell them to have a new test and a voucher”




Complaint about my attitude

Bloke comes in for a sight test

“hello mr.XXXXX for the 10:20 appointment?”
“where’s the woman”
“what the receptionist?”
“yeah the woman whos here”
“well shes not here today its her day off”
“ohh”
“anyway if you’d like to take a seat in the waiting area the optometrist will be with you in a few mins”

he walks of grubleing, has his test and im handed the results and he sits down at my desk

“right well it looks like there’s been a bit of change to your eyes since we last saw you 2 years ago and we can make you see quite I bit better for distance and reading than you are seeing at the moment”
“right?”
“well yes. As im sure the optometrist explained you would benefit from new glasses”
“oh ok” he says like its news to him. But written on the notes word for word is “told customer would benefit from new glasses”

“Would you like to order some today sir?”
“suppose”
“well for the last 10 years you have been having something from our budget range its £70 for the frame and lenses. Or you can have something from a more expensive range but you have had the budget range for the last 10 years and that is sufficient for your needs”
“so whens the woman back”
“she only works 3 days a week and shes back after the weekend…. So do you want to something form the £70 range”
“how much do I have to pay?”
“well it depends what you pick… but you have always had something from the £70 range and that ok for your new prescription”
“so what do I have to pay?”
“well if you pick the £70 range…” he cuts me off
“what does it COST?”
“well £70”
“so what do I have to pay?”
“well if you want something from the £70 range…£70”
“SO WHAT DO I HAVE TO PAY?”
“£70”
“I’m not paying that” in those 4 words before he has uttered the word “that” he is out the door

I think to my self what and odd bloke. The optometrist comes out and says that MR.XXXX was a really odd bloke kept asking about the receptionist.

Now hes come in complaining about me to the owner saying he didn’t like my attitude and that I told him he had to pay £70 and I dint explain what for


I hope the owner says “£70 for glasses you silly cunt ….and leave our receptionist alone”