“Im not happy with my glasses” “ohh dear, what’s the problem” “look” (rummages around in his pockets he doesn’t have them with him) “umm not a lot I can check if you haven’t got them… let me just look at your order…… umm its from 2010” “my sight is better without the glasses than with” “umm well you eyes may have changed since then” “I think the test was wrong” “well it was 3 years ago, and it was no change from the test that was before that and that was 3 years before that” “my eyes not right the test was wrong” “also looking closer here we have never made you any glasses this order is for a replacement part for your glasses” “im not happy the test wasn’t right” “well it was 3 years ago, you don’t have the glasses with you, we didn’t make them, they where made before that test by someone else not to our prescription. Infact all we have done is tested you twice in the last 6 years and fitted a new side to you glasses that are older than that, infact if it is even the same pair” “well im not happy with the test or my eye” “your eye?” “Yeah it doesn’t sound right” “your eye doesn’t sound right?” “yeah” “I think you should maybe go to the doctor” “im still not happy” he leaves