Woman walks in “I want to get some free glasses” “well nothings free, if you are entitled the nhs may contribute some money towards them” “they are free I have this card” “umm this is a card saying that you are on limited benefits, so doesn’t necessarily entitle you to anything. Also I notice it expired in March 2011” “so want are you saying?” this card has expired and thus does not entitle you to anything” “well this just isn’t on. They say they don’t send out new cards and this one would be fine to carry on using” “well I sagest you take it up with ‘them’” “so you are not going to give me any free glasses then” “nope”