Phone rings. Please could you tell me when I’m due for an eye test. I start looking up their record. Cant find it. check computer, then paper, then address, then spelling, the maiden name, date of birth search. “do you know who you saw last time you where here?” “ohh ive never been to you, I normally do to XXXXX opticians in fleet” “well you called me in Aldershot” “I know I couldn’t get threw to them on the phone so I decided to ask you”