Lady phones me up “can you tell me when my last eye test was” (I take her name and try to look her up) “I can seem to find you, what’s the spelling of you name?” (I double check the spelling, then check to see if we some how have the spelling wrong, or its been miss filed) “Im really sorry I cant seem to find you on the system, its really odd. When do you think you where tested here I may be able to look back in the old diary see if we have got you name wrong or something.” “Tested there?! Ohh ive never been tested there” “right! well I cant tell you then” “why not?” “because you have never been tested here.” “Well I thought you’d know” hangs up