After weeks of pissing about with BT. Having an account that’s not in my name so they wont talk to me of fix anything. Even though we pay the bill and the lines are in our shop. Finally they get the fact it’s their error. And say because of some stupid reason they cant just change the name the have to close the account. Refund me the balance, then open me a new account. “Fine yeah what ever” a cheque arrives for me this morning ……… in the wrong name