You know the days not going to go well when it starts like this. Barely get the door of the shop open. When a woman angrily marches in .” I am really upset, my glasses have broken” “(using my customer service skills) ohh no” she rummages around in her bag whist saying “im disappointed” “im shocked” “this is unacceptable” she pulls out the glasses witch are snapped. But I look at them and notice, they are not exactly new…. Probably not even close to a guarantee period. I get out the record…. They where bought about 3 month under 10 years ago. “umm according to this you got them almost 10 years ago” “yes that’s about right” “10 years well that’s pretty….” “im extremely disappointed they haven’t lasted every well at all, this is extremely unacceptable” “well the guarantee on most glasses is a year or maybe 2 years and that covers manufacturing defects no wear and tare and these are almost 10 years old” “what are you saying?” “Well that they are well out of any guarantee and that I cant get a new frame as its not made anymore” “will this is disgraceful….”