Phone rings “hello I want to make an appointment in your Aldershot shop” “ohh well you have phone Farnborough, you need to call them direct” “why?” “Because I don’t have their appointment book, you need to speak to them” “ok, so when do they have appointments free” “I don’t know im not in that shop, please call them and they will help you” “coz I want an appointment for Monday” “call them and they will sort it out”

2 mins later

Phone rings “hello I want to make an appointment in your Aldershot shop” “umm I just spoke to you, im in Farnborough you need to call them directly” “yeah I phoned them but there was no answer” “well there is only 1 person in that shop at the moment, he probably cant get to the phone, give it a few mins and call back” “so you cant make me an appointment for Monday because I need Monday” “call them”

2 mins later

Phone rings “hello I want to make an appointment in your Aldershot shop” “you have called Farnborough again!!!” “Yes I know there is now answer from Aldershot” “yeah I explained there is only 1 guy in the shop and if there is lots of people in he may not be able to get to the phone, so give it a 5 to 10 mins and call him back” “sigh”

I bealy walk to the office before the phone rings again

“hes not answering” “well hes probably busy like I said. Call him later” “ok”

5 mins later

“hes now answering I have tried him 3 times since we last spoke, this is ridiculous” “your telling me” “what?” “Nothing… well what ill do is take your name and number and I am working there tomorrow so I will call you from there and make the appointment” “but I want an appointment for Monday” “yes I know” “well I don’t want an appointment for tomorrow” “yes I know” “well I don’t understand” “understand what?” “why?” “why what?… look im working in that shop tomorrow, so I will take you name and number now. Then when I get to work tomorrow I will phone you and book you and appointment” “you have lost me” “lost you? I will call you tomorrow and book you an appointment” “but I don’t want an appointment tomorrow I want one Monday” “yes I know” “you want to make me an appointment tomorrow” “no I am going to call you tomorrow to arrange and appointment for Monday” “im not sure I understand” “ok well there’s two options here, 1 you can call back the other shop later on today and book an appointment for Monday or 2 I can phone you up tomorrow when I am in that shop and I can make you an appointment for Monday” “ill try calling again” “ok but leave it 15 mins or so because they must be bussy”

5 mins later

“There’s still now answer” “ok ill call you tomorrow and sort it” “I want an appointment for Monday” “yes I know lets stop wasting time and ill call you Monday what’s your name?" "Colonel XXXXX XXXXX”