“can I have an eye test” “I can book you in but we are full for the rest of the year next date available is 5^th Jan” “not today” “no sorry” “please?” “the optometrist is not here today” “can you do it” “afraid not” “why?” “because im not an optometrist”. “how long does it take?” “the test takes around half an hour” “so we can do that now?” “no as I explained there is no optometrist here today” “its only the HGV test” “well that doesn’t change anything” “I only need the HGV part” “well the HGV normaly ask for a full test and sometimes extra tests depending on the job” “how much?” “a test is £24 pounds” “so if I come back in a bit we do it” “look there isn’t an optometrist in today” “I only need the HGV bit” “do you have the form?” “no” “well all I can do is book you in in the new year” “can I go in and look at the wall?” “no” “please?” “NO” “do specsavers have any tests?” “how should I know?” “coz you work in an opticians” “yeah I do … THIS opticians not specasvers” “so you wont book me with them?” “er????? Wha? No…” so I cant just go in the room over there and have a test” “sorry no bye bye” I usher him out the door